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Inbox3 min read

Every reply from your prospects, in one place

Email, LinkedIn, Instagram, WhatsApp: every reply lands in an inbox your team shares. Answer right there, and get an email as soon as a prospect writes back.

By Tom Jeannesson, Co-founder and co-managing director
One inbox for every reply from your prospects

In short

  • One conversation per contact, as soon as they reply once, across every campaign.
  • Answer from AutoLeads: the reply goes back through the channel and tool it came from.
  • The mailbox (or Lemlist) signature is added for you, and you can adjust it for a single reply.
  • An email alerts you on every reply from a prospect you own. Turn it off in one click.

A campaign that works produces replies, and scattered replies get lost: one in Gmail, one on LinkedIn, one in Lemlist. The new inbox brings them together.

What changes

One conversation per prospect

Every contact who replied gets a thread, across channels. Emails show only the new text: the quoted history and the prospect's signature are folded away.

Answer in place

Type your answer and send with ⌘↵. It goes back through the channel it came in on, Lemlist included when the reply came from there.

Shared by the team

Every member sees the same inbox. The "Open in CRM" button leads to the company record.

Email alerts

An "X replied to you" email arrives on every reply, with a preview and a Reply button that opens the conversation.

How to use it

1
Step 1
Open "Inbox"

In the left menu. The badge counts conversations with an unread reply, and the "Unread" filter isolates them.

2
Step 2
Pick a conversation

It reads like a chat. Opening it marks it read.

3
Step 3
Check the signature, then answer

For an email, the "Signature" line above the box shows the one that will go out. Click it to adjust it for this answer; "Reset" brings the default back.

Where the signature comes from

From a connected mailbox, AutoLeads uses the signature set on that mailbox in the Integrations tab. Through Lemlist, it reuses the one Lemlist put under your sequence emails, or else your name and company.

Account disconnected?
If the account a conversation came in on is no longer connected, the inbox says so and offers a “Reconnect” button to the Integrations tab.

Frequently asked questions

The company's owner in the CRM, or the team owner when there is none. The alert goes out about a minute after the reply, and never if you already opened it in AutoLeads.

Settings, Notifications tab: switch off "Email on every reply". The setting is per member and per team.

No. Only emails get a signature: LinkedIn, Instagram and WhatsApp messages go out without one.
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